Refund policy

We have a 30-day return policy, which means you have 30 days from the date you received your item/s to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, in its original packaging.

To initiate a return, you can contact us at ethicalpharmacysupplies@live.com.au. If your return is accepted, we’ll send you return address details. Returns for change of mind are at the buyer's expense. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any returns question at ethicalpharmacysupplies@live.com.au.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can look into the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
For exchanges, contact ethicalpharmacysupplies@live.com.au and we'll send you return address details and send an updated invoice. If additional payment is required, it will be reflected on the invoice. Additional freight charges will be included for all orders. Once the returned items are received, checked and approved for exchange, and any additional payment is received in full, your replacement item/s will be dispatched. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the returrn is approved, your refund will be processed automatically on your original payment method. Please remember it can take some time for your bank or credit card issuer to process and post the refund too.